Returns & Exchanges

At Jolly Cakery, we bake every treat fresh to order to ensure the highest quality for your celebrations. Due to the perishable nature of our products, we offer replacements or refunds only for items that arrive damaged or incorrect.

1

Inspect Upon Arrival

Please check your baked goods immediately upon delivery to ensure everything is fresh and exactly as you ordered.

2

Document Issues

If your order is damaged or incorrect, take clear photos of the packaging and the product within 24 hours of receipt.

3

Contact Our Team

Email our support team with your order number and the photos of your items to initiate a claim for a refund or replacement.

4

Resolution Process

Once your claim is reviewed, we will process a store credit, a full refund, or ship a fresh replacement at no additional cost.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing